Open Markets is authorised and regulated to operate across multiple jurisdictions. Over two million clients have used our services worldwide across 180 countries. We have a superb industry reputation, with our core values of trust and commitment central to our ethos.
Wherever you are in the world, we hold your funds with top tier banks. These regulated institutions are fully segregated from the assets of Open Markets. We do not use any client funds or assets for business activities of the company.
We have a dedicated, multilingual Customer Support team available to help you fund your trading account. Our knowledgeable and friendly personal account managers offer exemplary service to all our clients and partners, no matter how big or small.
When an account has been deemed inactive (no trading activity) for a period of 6 months, we will apply an inactivity fee of 5 EUR/ USD/ GBP.
Please note that a processing delay may occur for your transaction in case of a request for additional information or evidence as part of Open Market's due diligence & regulatory procedures. Open Markets is not liable for transactional delays in case such information and/or evidence is not received on time.
In case of no trading activity, or if any form of abuse is found relating to the reimbursement policy, Open Markets reserves the right to reclaim any reimbursement fees. If you request to withdraw your funds after no trading activity, Open Markets reserves the right to charge you the equivalent amount of any banking fees incurred, or 5% of the total withdrawal amount.
** Your deposit may take up to 7 business days in the unlikely case that Open Markets is unable to verify your information or your funds have not yet been received to the Open Markets account.
***Provided that you have submitted all relevant documentation requested by Open Markets (if any) by that same business day. Moreover and as in regards to CC withdrawals specifically, the funds will be posted to your bank account within 5-7 business days of being processed by us. Should you encounter any delays after the provided time-frame please contact us in order to investigate it.
All Back office transfers are processed during standard business hours, i.e. 08:00-18:00 GMT+2 (GMT+3 DST), Mon-Fri.
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